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Metis AI
Docs/Guides & operations

Guides & operations

Troubleshooting

Identify the affected area: sign-in, model access, task execution, browser, or connected device.

1 min readUpdated: October 2026

Step by step

  1. 01

    Record the error message, time, version, and affected area.

  2. 02

    Check the relevant tool card, Chat logs, or Update logs.

  3. 03

    Test a small task with the same target and connection.

  4. 04

    When reporting an issue, include reproducible steps and sanitized diagnostic information.

No model available

  • Check the connection, authentication, and detection under Providers.
  • Confirm the correct account and active access.

Task is waiting

  • Answer pending questions or action approvals.
  • Check provider resets, runtime, and the queue.

Device is offline

  • Start the remote client on the device.
  • Check the server URL, network, and pairing.

Browser preview is missing

  • Check browser activation and installation.
  • Sign in again if a website session has expired.

Update failed

  • Open Update logs and read the exact cause.
  • Retain the existing data and installation paths.

Good to know

  • Keep API keys, cookies, pairing codes, and private chat content out of public reports.

Related articles

Charts, graphs & mediaAutomationsOperate your installationSet up a complete project
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Documentation
Overview
Getting started
QuickstartChoose an installationWhat is Metis?Accounts and initial setupConnect your first providerYour first taskSign inInstall on LinuxInstall on macOSInstall on Windows
Chat & context
Navigation & chatsCompose messagesResponses & tool callsAnswer questionsApprove actionsSearch & quick actions
Workspace
Agent overviewCanvasPlansMemoryFilesTerminalBrowserDesktopsServer monitorArrange the workspaceExport workspaces
Projects & teams
Create a projectProject overviewChat visibilityProject picture, color, and iconProject instructionsProject memoryProject skillsProject filesProject notesAgent model defaultLet agents manage the teamMembers & invitationsAgent teamsTeam presetsTeam overview
Notes
Notes & scratchpad
Agent Hub
SkillsConnections / MCPsCustom modes & rulesGlobal agent rules
Settings
GeneralModels — ConnectionsAgent — Runtime & memoryDevices — Remote clientsAdmin / ChatsUpdatesSearch settingsAttachments and file sizeSubagent modelToken compressionPreview compressionSounds and notificationsNotification deliverySet up voice inputChoose a microphoneRecording and streamingDictionaryConfigure the browser previewManage website dataWebsite and source code
Models & providers
AgentDeep ResearchPlanAskGauntletCursorOpenAIAnthropicGoogle GeminixAI / GrokOpenRouterOllama / LocalOpenAI-compatibleOpenAI CodexClaude CodeGoogle AntigravityGrok BuildOpenCodeModel options
Account & sharing
ProfileNotificationsUsage & costsShare chatsPublic shares
Guides & operations
Charts, graphs & mediaAutomationsOperate your installationTroubleshootingSet up a complete projectWork on a connected PCResearch and produce a reportGlossary and scopes

Popular starting points

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